| BB Polokwane Mazda

BB Mazda Polokwane  Customer Satisfaction

Your service experience with us should be nothing but excellent. To assist us in constantly delivering service excellence an independent company will conduct a satisfaction survey on our behalf. Your valued feedback will give us the opportunity to further improve our service to you.

Any of our Managers or Dealer Principal can be contacted to address issues or concerns that you might have - compliments are welcome too!

 

A Rating scale of 1-10 will be used during the survey:

Where 10 is 'Completely Satisfied' and 1 is 'Not at all Satisfied'.

The scoring will be: 1 = 0%;  2 = 0%;  3 = 0%;   4 = 0%;  5 = 0%;  6 = 0%;  7 = 0%;  8 = 100%; 9 = 100%;  10 = 100%

 


 

 

Sales Department

 

Sales Customer Satisfaction Questions

Please rate your overall satisfaction with BB Polokwane Mazda, using a scale of 1-10, or any value in between, where 10 is Completely Satisfied and 1 is Not at all   Satisfied

Scale

Scoring

     1)       

Providing advice that you can trust

1 to 10

Score below 8 = 0%

Score above 8 = 100%

    2)

The salesperson: making an effort to understand your needs

1 to 10

Score below 8 = 0%

Score above 8 = 100%

    3)

The salesperson: keeping promises

1 to 10

Score below 8 = 0%

Score above 8 = 100%

    4)

The handover experience making you feel EXCITED

1 to 10

Score below 8 = 0%

Score above 8 = 100%

    5)

Were there any faults on your vehicle at delivery that includes mechanical, functional or body defects?

Yes / No

Yes = 0%

No = 100%

    6)

After delivery, did you receive any contact from salesperson or the dealer to determine your satisfaction?

Yes / No

Yes = 100%

No = 0%

    7)

Your confidence in the dealership to take ownership of queries and problems

1 to 10

 

Score below 8 = 0%

Score above 8 = 100%

 

 

 


 

Service Department

 

Service Customer Satisfaction Questions

Please rate your overall satisfaction with BB Polokwane Mazda, using a scale of 1-10, or any value in between, where 10 is Completely Satisfied and 1 is Not at all   Satisfied

Scale

Scoring

    1)        

Providing advice that you can trust

1 to 10

Score below 8 = 0%

Score above  8 = 100%

     2)

The service staff: making an effort to understand your additional service needs

1 to 10

Score below 8 = 0%

Score above  8 = 100%

    3)

The service staff: If required, keeping in contact with you about the progress of your vehicle, any aditional work and costs.

1 to 10

Score below 8 = 0%

Score above  8 = 100%

    4)

Was your vehicle ready at the promised time?

1 to 10

Score below 8 = 0%

Score above  8 = 100%

    5)

Was the work which you specifically requested completed correctly the first time?

Yes / No

 
    6)

After your vehicle's service, did you receive any contact from the dealer to determine your satisfaction?

Yes / No

 
    7)

Your confidence in the dealership to take ownership of queries and problems

1 to 10